General Questions

My Account

There are multiple benefits to having an account with us. These include:

  • Storing your address details for quicker check out
  • Access to a Wish List to save your favourite items for later
  • Your bag will be stored so that the items are there the next time you log in
  • Your previous orders will be stored in your account
Will you sell my email address and phone number?

No, we respect your privacy and will not sell your information, ever..

Do you sell via Shows, Stores, Printed Catalogues ETC?

Currently we are purely online so all orders have to be placed either online or over the phone, however we are happy for you to collect your goods once we have informed you they are ready for collection.

Do you have size guides (CHART)?

Size guides (Chart) are shown in the product details page, if there isn’t a guide showing and you want help, please contact us by emailing us to info@avidequestrian.ca or telephone us on 416-576-5802

Digitizing and Embroidery questions

What is Digitizing?

A print image cannot be used for embroidery. It must be digitized, which is the process of making it into a file that an embroidery machine can read. We offer a very reasonable digitizing rate package.

How do I get my logo Digitized?

Send us an e-mail to below addresses with your logo attached in JPG, TIF, GIF, or PDF format, although JPG is preferred. info@avidequestrian.ca. We will then send you a short confirmation email. If you do not receive a confimation, please check you spam inbox or bulk inbox of your email.

Do you sell via Shows, Stores, Printed Catalogues ETC?

Currently we are purely online so all orders have to be placed either online or over the phone, however we are happy for you to collect your goods once we have informed you they are ready for collection.

I don't have a logo. Do you have design services?

We offer graphic design services. Our designer has many years experience in graphic design and is an equestrian, so we have the perfect combination! Contact us for further information and a quote.

Can you digitize any print image? IE, a drawing or a picture?

We can digitize a logo from several different types of files as mentioned above, however, we cannot digitize a photograph of a logo, or a drawing. A graphic designer is required to produce a print image we can work with.

How long does digitizing take?

Digitizing takes a few days. We use a very professional digitizing service, and their work is excellent. After we confirm thread colours, we do a “sew out” on the machine to see how it sews. You will receive a picture of the sewout for approval. Only then will we proceed with embroidering your order. Plan on about 3-4 weeks for a logo to be digitized, sewn out and approved.

When Embroidering text, what font should I choose?

There are 2 fonts to choose from:

Chancery – Elegant simple font tends to suit female names. There are examples of Chancery and Block Fonts on every product chart where additional embroidery is offered.

Block – Used when clear concise lettering is required, e.g. EQUESTRIAN TEAM. Usually done in UPPER CASE. Feel free to contact us for any other fonts you might want us to us.

Where do I locate logos and text on my garment(s)?

Rule of thumb: Left chest logo, right sleeve name.

How big is the embroidery?

Simple answer – on outerwear, YES. The more visible your organization is, the better. Your apparel comes with a left chest logo (which is free), so we often recommend large text across the back of your jacket. If you choose to do that, we will digitize the font from your logo for this purpose. That gives you a professional look – front and back. Here is an example of large text that we digitized to match the font used in the customer’s logo.

You can also digitize your logo for jacket back embroidery, blankets and coolers. Because of high stitch count, some jacket back logos are costly to digitize and embroider. That is why the large text option can be more cost effective.

Should I have the back of my jacket embroidered?

It varies depending on the size of the garment, so the dimensions are approximate:

Chest logo: 3” x 3”
Large back/front logo: up to 12” round
Large text: approx. 10” across

How much does digitizing cost?

Please refer to DIGITIZING EXPLAINED. We have a very reasonable logo package that most customers purchase. The savings are considerable.

What payment do you accept?

We accept VISA, Mastercard, or an e-transfer PayPal.
We require payment before we proceed with digitizing ..

This process seems complicated, and I am busy running my business!

Your are in the horse business, and we are in the apparel business! Let us ask you the questions, and you will get fantastic results. Let us do the work, and you enjoy wearing and seeing your riders and supporters in your apparel. We will make your logo look good.

Shipping Questions

How long will it take to receive my package ?

Package travel times vary depending on your location. Shipments typically take 5 – 10 business days from date of shipment.

When will my order be shipped?

Orders usually take 2- 3 weeks. After Nov 1, expect 4 – 5 weeks.

Christmas Orders

The cutoff date for pre-Xmas delivery is Nov 15. Orders taken or placed after that date are not guaranteed.

How much is shipping and handling?

Shipping and handling costs depend on the weight and size of your package(s).